Welcome to From Kumari. By using our website and purchasing our handcrafted organic products, you agree to the following terms:
1. General
These terms govern the sale of products by From Kumari via our website. As a home-based business run by degree-holding professionals, we maintain high standards of integrity and expect the same from our users.
2. Product Authenticity & Accuracy
We strive for 100% accuracy in our descriptions. However, since we deal with natural herbal products (like Aavaram Poo and Pirandai), slight variations in color, texture, or scent may occur between batches. This is a sign of natural authenticity and is not a defect.
3. Payment & Security
We use secure, encrypted payment gateways to process your orders. From Kumari does not store your credit card or banking information. Orders are confirmed only upon successful payment.
4. Shipping & Damage Claims
- We ship to the address provided by you. Please double-check for errors.
- Damages: If your order is damaged during transit, you must contact us within 12 hours of delivery with an unboxing video. This is mandatory for us to process a replacement.
5. No Return/No Refund Policy
Due to the food-grade and organic nature of our powders and teas, we cannot accept returns once a product has been delivered. This ensures that every customer receives a fresh, untampered product.
6. Governing Law
These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Tamil Nadu.